Kaleidofin is a fintech platform building a digital ecosystem to ensure finance for everyone, everywhere. We provide financial solutions for low-income customers and informal economy businesses through our ki credit Platform, which combines credit health assessment (ki score), middleware rails integration, advanced risk management dashboards (ki view), and debt capital markets structuring capabilities (ki credit). Our platform enables financial institutions to serve customers better through innovative solutions, including structured finance approaches (securitization, portfolio sales, co-lending), tailored funding for women entrepreneurs, agricultural workers, farmers and MSMEs, and local currency funding mobilization for new asset classes.
Currently impacting over 6 million customers across India, Bangladesh, and Kenya, Kaleidofin’ s risk infrastructure—including our credit scoring and dashboards—is used by multiple inclusive finance institutions in emerging markets where most customers work in the informal sector. To date, we’ve facilitated over $3 billion in debt capital to underserved communities.
Over the years, Kaleidofin has raised equity of over USD 40 million from marquee investors, including Rabo Partnerships, IDH Farmfit Fund, the Gates Foundation, Oiko Credit, Flourish, Omidyar Network, Blume Ventures, Bharat Fund and Dell Foundation who share our commitment to financial inclusion and impact.
Kaleidofin has received exceptional international recognition in being featured as one of only six Indian companies on the Forbes 100 To Watch in Asia list and in being selected to present at the United Nations General Assembly Special Task Force. Kaleidofin won the Swanari TechSprint 2023 organized by the RBI Innovation Hub and emerged as a winner at the prestigious G20 TechSprint 2024: Technology for the Planet, organized by the Bank of International Settlements. We also invest in culture and team growth, reflective in our selection as a Great Place to Work for multiple years
To know more about Kaleidofin, do visit our site https://kaleidofin.com
· Providing support to our partners in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner.
· This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.
· Works directly with developers, partner, and internal teams on pre-integration/post-integration issues to provide technical support, consulting and best practices.
· Addressing technical queries on APIs, SFTP set-up & other product configurations.
· Communicates technical issues to partners and internal departments.
· Provide timely resolution to our partner and assist them with Level 1 support with product knowledge and technical troubleshooting skills.
· Enhance the overall experience of our partners by providing support for technical issues.
· Analyzing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.
· The candidate will be suitably well versed with the appropriate information security responsibilities for the role and is responsible for adhering to them.
· Understanding partners' business use case.
· Describing Kaleidofin products to partners. (Presales/Post sales calls for clients). Product demo/docs walkthrough.
· Handling partner tech queries on email, live chat & calls.
· Handling/debugging merchants Integration issues. (All Kaleidofin products including SFTP set-up, APIs, SDKs etc. etc.)
· Owning the support documentation initiative & ensure that integration documentation is up to date.
· Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support.
· 4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.
· FinTech experience is a must.
· To explain complex information in simple, clear terms to non-IT personnel.
· Additional skills required: - Ability to deal with complex issues. - Logical thinker - Good analytical and problem-solving skills. - Up-to-date technical knowledge. - An in- depth understanding of the product and process.
· Good interpersonal and customer care skills. - Accurate records keeping. - Excellent communication skills. Proficiency in English (both written and verbal)
· Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage.
· Hands on experience with at least one programming language. Database queries (using SQL etc. etc.)
· Should be able to read & understand different types of APIs in JSON, XML & other formats and should be able to use & prepare postman collections for different APIs and help the partners integrate with these APIs.
· Any Bachelor's degree (Technical degree preferred).
If you fit the bill, write to us at careers@kaleidofin.com
Bangalore