Kaleidofin is a fintech platform building a digital ecosystem to ensure finance for everyone, everywhere. We provide financial solutions for low-income customers and informal economy businesses through our ki credit Platform, which combines credit health assessment (ki score), middleware rails integration, advanced risk management dashboards (ki view), and debt capital markets structuring capabilities (ki credit). Our platform enables financial institutions to serve customers better through innovative solutions, including structured finance approaches (securitization, portfolio sales, co-lending), tailored funding for women entrepreneurs, agricultural workers, farmers and MSMEs, and local currency funding mobilization for new asset classes.
Currently impacting over 6 million customers across India, Bangladesh, and Kenya, Kaleidofin’ s risk infrastructure—including our credit scoring and dashboards—is used by multiple inclusive finance institutions in emerging markets where most customers work in the informal sector. To date, we’ve facilitated over $3 billion in debt capital to underserved communities.
Over the years, Kaleidofin has raised equity of over USD 40 million from marquee investors, including Rabo Partnerships, IDH Farmfit Fund, the Gates Foundation, Oiko Credit, Flourish, Omidyar Network, Blume Ventures, Bharat Fund and Dell Foundation who share our commitment to financial inclusion and impact.
Kaleidofin has received exceptional international recognition in being featured as one of only six Indian companies on the Forbes 100 To Watch in Asia list and in being selected to present at the United Nations General Assembly Special Task Force. Kaleidofin won the Swanari TechSprint 2023 organized by the RBI Innovation Hub and emerged as a winner at the prestigious G20 TechSprint 2024: Technology for the Planet, organized by the Bank of International Settlements. We also invest in culture and team growth, reflective in our selection as a Great Place to Work for multiple years
To know more about Kaleidofin, do visit our site https://kaleidofin.com
· Render exceptional first-tier email / chat support for efficient resolution of technology and functional problems across products.
· Take ownership of user problems and be proactive when dealing with user issues.
· Follow established set of processes while handling support requests and proper escalation to internal teams.
· Report any issue that may significantly impact the business.
· Ensure all calls are logged in the ticketing logging system & every activity is updated.
· Ensure users and management are notified during downtimes with complete information.
· Identify and learn more about the software and hardware used/ supported by the organization.
· Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
· Prepare accurate and timely reports.
· Document knowledge in the form of knowledge base tech notes and articles.
· The candidate will be suitably well versed with the appropriate information security responsibilities for the role and is responsible for adhering to them.
We are seeking sharp, energetic Technical Support Engineers to help us keep pace with our expansion across geographies and in different product lines. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product.
You need to have:
· 5 to 7 years of experience
· Experience in Customer Support with an enterprise software organization.
· Experience with Linux or UNIX administration(Clustering, High Availability, Load Balancing).
· Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
· Hands-on database (SQL Server, MySQL, Oracle) operational knowledge.
· Proficient with Scripting or other programming languages. Proficient with Excel.
· Hands-on experience on ticketing tools (Jira / Freshdesk).
· Readiness to work shifts and/ or be on call and/ or put in extra hours for task closure.
· Excellent verbal, written, presentation and interpersonal communication skills.
· Ability to make complex technical matters easy-to-comprehend for non-technical persons.
· Highly driven individual with an execution focus and a strong sense of urgency.
· High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
· Experience in Financial Service industry or Banking applications is desirable, but optional.
· Bachelors degree or equivalent combination of education is preferred
If you fit the bill, write to us at careers@kaleidofin.com
Chennai/Bangalore (work from office-Hybrid)